What To Expect On Your First Visit

The Wellness Centre Policies and Procedures

Scope of Practice
Our massage therapists are licensed professionals and held to the highest standards and code of ethics
Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

The Wellness Centre is an alternative health care clinic specializing in Medical Massage and will customize your massage experience to meet your specific need. Whether you’re looking for Muscle Treatment to address an acute or chronic issue or maybe you just need a General Wellness Massage to help you relax and destress.

Either way Therapeutic Massage is a great addition to your healthy lifestyle.

What To Expect…
Your Massage Session includes time for evaluation, health care updates, undressing, your customized massage experience, and no need to feel rushed there’s time at the end that allows for dressing.

What to wear…
Undress to your level of comfort. You will be appropriately covered at all times during your massage session. The Wellness Centre is a professional establishment working under a prescribed code of conduct.

Cancellation Policy
Because The Wellness Centre seeks to provide you the best possible experience and dedicates time just for you, a 24 hour cancellation notice is required to avoid being charged for your scheduled massage session.
Any late cancellations or missed appointments will result in prepayment being required before booking your next appointment and/or forfeiture of gift certificate/coupon.

Late Arrival Policy
We regret that late arrivals will not receive a refund or extension of scheduled massage appointments

Gift Certificates and/or Prepaid Sessions
Gift certificates and prepaid massage sessions are non refundable, cannot be redeemed for cash and expire 1 year from date of purchase. Gift certificates and or Prepaid sessions can be transferred or re-gifted.

Helpful hints…

  • Please turn off cell phones before the start of your massage session to ensure a more relaxing experience.
  • Remove jewelry prior to your massage session
  • Let your Therapist be aware of any needed adjustments. Such as, massage pressure, music volume, table or room temperature etc…
  • Gratuities are discretionary and completely optional
  • Don’t forget to hydrate before/after your Massage Session!